Payments & Delivery

Please choose from the following Payment Options:

Electronic Bank Transfer, Direct Deposit, Credit Card or Paypal.

Electronic Bank Transfer (EFT) payment or a Direct Deposit can be deposited straight into the following account:

Account Name: World of Lollies
Account Number: 840 326 046
Bank: National Australia Bank
BSB: 084-435

Whatever payment method you choose, your order will NOT be despatched until your payment is successfully cleared. Printable receipts will automatically be filed in your Account History.

SHIPPING & RETURNS

POSTAGE

At World of Lollies we despatch all orders via Australia Post or Fastway. (Depending on location, the size or number of shipping boxes required), as we believe it is the safest, most reliable and cost effective way of despatching confectionery items to our customers. It is also fully trackable.

CALCULATING THE COST OF FREIGHT AND PACKAGING (Freight Guide Table below)

Due to the varying weights and sizes of our products (and the many destinations throughout Australia) shipping costs will need to be calculated on each individual order.

At Check Out you will get an option for “Heat Packaging” for chocolates, to ensure that in the warmer weather, your products are received in good condition. The Heat Package includes a foam box complete with one icepack.  Dependant on the product bought this foam box should hold approximately 3 chocolate display boxes. Cost:  $6.50 per Package.

Once your payment is received and cleared, your goods will be despatched.
 
FASTWAY FREIGHT GUIDE
Costs Throughout Australia

BRISBANE  $8.80 for up to 25kgs   ($8.80 for each 25kg thereafter)
CBD & Local Surrounding Suburbs    
Delivery Times:  1 - 2 Days
Queensland Towns of  Mackay, Capricorn Coast, Wide Bay
$13.75 for up to 5kgs  ($3.80 for each 5kgs thereafter)
Delivery Times:  1 - 2 days
Townsville & Cairns  $20.80 for up to 5kgs   ($3.80 for each 5kgs thereafter)
Delivery Times:  2 - 3 days
Sunshine, Gold Coast, Toowoomba, Gympie, Tweed Heads, Dalby, Gatton, Warwick  $10.23 for up to 25kgs
($10.23 for each 25kgs thereafter)
Delivery Times:  1 - 2 days
Sydney & ... Northern Rivers, Coffs Harbour, Port Macquarie, Newcastle, Central Coast Sydney, Canberra&Woollongong.   
$13.75 for up to 5kg  ($3.80 for each 5kg thereafter)
Delivery Times:  2 - 3 days  
Adelaide, Albury, Launceston & Hobart
$28.00 for up to 5kgs ($3.80 for each 5kg thereafter)   
Delivery Times:  2 - 3 days
Perth   $36.70 for up to 5kgs ($3.80 for each 5kg thereafter)
Delivery Times 7 - 10 Working Days.

Please be advise that the above is a guide only.  
 
PACKAGING

To do our bit for the environment it is World of Lollies’ policy to recycle the boxes we receive from our suppliers. Subsequently the branding on the outside of the box might not accurately reflect the contents within the box. In line with this policy, World of Lollies attempts to use as little packaging as possible. Therefore multiple orders of any given product, where possible, will be packaged in larger sized denominations unless you specifically request otherwise via email or through the ‘comments’ section at time of ordering.   
 
DESPATCH SCHEDULE

At World of Lollies we will endeavour to despatch all orders within 48 hours from receiving clearance of payment of your order. However as a general rule we do not despatch orders to addresses outside of Queensland on a Thursday or Friday. This is because your parcel may be exposed to heat or wet damage if it is left in a delivery van or freight warehouse for the duration of a very warm or particularly rainy weekend.

DELIVERY TIMES

Approximate Delivery Times form the date of Shipping in ‘Business Days’.

BRISBANE: Next Day

SYDNEY: 2 – 3 Days

MELBOURNE: 3 – 4 Days

ADELAIDE: 4 -5 Days

PERTH: 7 – 10 Days

DARWIN: 5 – 10 Days

Regional Areas may take an extra day or two.

Our primary Transport Courier is Fastway Couriers, as they provide an on-line tracking and will require a signature by the addressee.  Therefore it is very important for you to choose an address where someone will be there between 7am – 4:30pm to accept your delivery. (ie.  Work Office?  Family Member?).  If this is not possible, please state this in the comments section and we will endeavour to send your parcel out through Registered Australia Post (which may incur an additional charge) ….In this instance, if there is no one to accept your parcel at your nominated address, it will be sent to your closest post office for you to collect at your convenience.

RETURNS POLICY

Please choose carefully as we cannot refund or accept returns for food products that differ in taste, to your expectations.  If there is a problem with your order, please contact us IMMEDIATELY to resolve the issue.
We will provide an exchange or refund if we are satisfied that the products you received are not the ones you ordered. To make a claim, please email us in the first instance, no longer than 48 hours after receiving your goods. You will then need to return the products to us so we can fully consider your refund. In such cases, return postage costs will be refunded to you if the goods you received are found to be incorrect. Due to the policy outlined in the Despatch Schedule and our unwavering commitment to never knowingly sending customers damaged or out of date products, we will not consider refund claims for damaged goods by any customer who chose not to use our nominated transport.

OUT OF STOCK ITEMS

Out of Stock items are generally restocked within 2 - 4 weeks. However as many of our products are imported from overseas, delays from suppliers or at customs can sometimes mean we have to wait to receive them. In such circumstances your patience is very much appreciated. If your order is of an urgent nature we strongly suggest you contact us first to request availability advice prior to placing it.

CONTACT DETAILS:

To bring you the lowest possible prices, we have found that online communication (email) is the most efficient and reliable form of communication.

Click here to enter your enquiry or alternatively email us at: worldoflollies@gmail.com